Tracking numbers are rolling in!
Tracking numbers for the first boards recently completed are now coming through. We expect to receive the remainder of these this week, so please keep an eye on your email inboxes for your shipping notification emails.
Just a reminder, the lead time for these shipments is 9-12 working days to most destinations. Some countries with strict customs policies can delay this further, but we expect this not to affect the majority of our customers.
What do I do if I am away from home?
We understand that some customers may have planned travel or be away from work when their boards are due to arrive.
If you are in, or think you might be in, this situation, please reach out to our 24/7 support team and let us know as soon as you can. Ideally we need to know this prior to your board being shipped, as things can get rather messy if you only let us know when your shipment is under way, and this can incur extra charges.
Simply contact us and let us know the dates you'll be away, and when you'll b e back to receive your board, and we'll make sure it gets shipped at the right time so you're there to receive your shiny new Raptor 2!
Some customers have expressed aesthetic concerns regarding the change in wheel colour for future production. As such we'll be temporarily using a small laser mark to denote this batch instead, which will only be on the plastic portion of the wheel.
At this stage, we are still tracking to complete 250 boards in June. We'll be sure to update production numbers if we experience delays in this batch of production.
There may be a chance that some customers will receive R2.1 components in their Raptor 2, depending on when they arrive to our factory. We can't say too much more at this stage, but just know, that if we can do this, we will!
We'll give more specific information towards the end of the month regarding this.
Also, don't forget that you can defer the delivery of your order to secure a Raptor 2.1 if you prefer to wait - simply contact our 24/7 support team to arrange it
Raptor 2 Platinum 2 year warranty
You RIDE or we REPLACE
Please note that if a pre-order is on-sold to another customer, official warranty transfer procedures must be followed. You can either see these in our Terms and Conditions under “Warranty Transfers”, or contact our live support team to help facilitate this.
In the event that you have purchased a board without an official warranty transfer, we are unfortunately not able to assist with free service or repair under warranty. We will, of course, still offer out-of-warranty repair and service.
Remember to get your Extended 2 year warranty before its too late!
As some customers have pointed out that updates twice a week may be too much, we've decided to dial it back to updates once a week, unless we have some exciting breaking news to report. We think this will strike a good balance between consistently informing our customers while providing useful, informative content. Thank you for your feedback!