The Enertion loyalty program
At Enertion, we pride ourselves on listening to customer feedback, and we understand that a lot of customers have become frustrated in the seemingly endless wait to receive their Raptor 2. Some customers have also expressed concerns about the Raptor 2's quality, given our recent issues with inconsistent wheels and water ingress problems.
As such, we're delighted to launch the Enertion Loyalty Program! This is the first stage of the program.
REBATE TO WAIT
If you placed your Raptor 2 pre-order within the dates listed below, we've got a special offer to reward your patience, in the form of INSTANT store credit!!
Unshipped R2 orders from before Dec 31st 2017: $200 Credit
Unshipped R2 Orders from Jan-March 2018: $100 Credit
Placed your order after March 2018? Never fear, we haven't forgotten about you either!
Unshipped R2 orders from Apr 2018- onwards: $100 Credit p/mth*
(also includes all orders prior to this date!)
* For every month past June (i.e. July onwards) that your Raptor 2 has not been shipped, we will credit your Enertion store account with $100! That means if your board ships in July, you'll get $100 - if it ships in August, $200! etc
Note: This is above and beyond the INSTANT store credit that has been credited to buyers from April 2017-March 2018. That means if you ordered Dec 2017 for example, and we don't ship your board until July, you'll get a total of $300 store credit awarded to you!
All amounts listed are in AUD. Store credits will be available by the end of the week. For full Terms and Conditions, please click here.
Wheel test results
Mid last-week, our assembly factory received new samples of wheels from our supplier. These have been the subject of rigorous testing over the past 5 days, and preliminary reports show that the PU formula of these wheels is proving to hold up to our quality specifications.
Day 1 testing
As some of the previous batch wheels began failing after only several km of regular riding on sealed roads, this was the first thing for our IQC team to test. The new samples were installed onto a test Raptor 2 and the board was ridden for approximately 5km on regular roads and pavement.
Fig 1. - Front wheel samples after 5km of road-testing
Post-testing day 1, the wheels showed very little wear, and essentially looked the same as when they were received.
Day 2 testing
The next test performed was to spin up the Raptor affixed to a jig to simulate abrasion on rough surfaces over an extended period of time. This test was performed for 5 hours.
Fig 2. - The outwheels after 5 hours of abrasion testing
Although the outwheels are beginning to show some wear, this is normal and within test range. The white 'banding' which can be seen on the top-most section of the outwheel has been caused by imperfections in the test jig, and not the wheel itself. No evidence was seen of premature cracking or chunking after this test
Day 3-5 testing
Following the abrasion test, the production team proceeded to further test the wheels by using the board in a variety of real-world environments, which included sealed roads, pavement, and also some roads which were only semi-sealed, containing rocks and small debris. This testing was performed over a series of days to push the wheels as hard as some of our riders do, to see if any cracking, chunking, or other forms of premature wear on the wheels would become evident.
Fig.3 & 4 - Although some material is seen to be flaking off the outer edge of the wheel after these days' testing,
this is considered to be quite normal - the important aspect of these photos is that again, the contact surface of
the wheels show no signs of early wear/deterioration as per the previous batch of wheels.
Day 6 onwards
Although after 5 days of testing, we are quite confident in how these wheels are performing, we will be continuing wheel testing over the next few days to ensure that the material holds up to whatever conditions our riders encounter.
We've also implemented a stringent set of requirements regarding full laboratory testing that will occur prior to accepting bulk shipments of wheels from our suppliers, so that we don't encounter the issue once more where wheels that have been ordered in mass quantity are different to the wheels that we received during sampling.
Water ingress testing
After receiving the new battery lid seal samples from our suppliers, the next step was to take to testing these after being installed on a Raptor 2 deck. The areas being tested were threefold: First, water ingress through the seal between the battery lid and battery box base; Second, ingress through the silicone LCD interface seal, and third, through the motor wire channel seal.
Fig. 5 & 6 - Our production team assembled the battery box base (inc. silicone riser), with the new 40a battery
lid seal, as well as the silicone LCD cover and motor wire channel seal, then sprayed water onto the underside
of the board to mimic the board was riding through wet conditions.
The test unit was then dried thoroughly from the outside, and then the battery box lid was taken off.
Fig. 7 - Removing the battery box lid, the inside of the enclosure was thoroughly inspected for any signs of
water ingress. There proved to be none.
Fig. 8 - Following this, the battery box base was removed from the riser, and inspected on all sides for water.
Fig. 9 - Finally, the silicone battery riser was carefully inspected for water ingress that may have occurred through
the seal between the battery box cover and lid, or the motor wire channel.
All tests proved successful!
Although our production schedule was initially to complete 120 boards before the end of May, this run is most likely to be ready for actual shipping in the first week of June. A total of 110 boards are to be produced in this run, with the remaining boards from this batch of 500 due for completion before the end of June.
The production team are actively working on this batch, beginning full sub-assemblies of 60/110 Raptor 2s that only required the battery lid seals for completion.
Fig. 12 & 13 - Nearly-complete sub-assemblies of 60 Raptors under way
Fig. 14 - More racking is being deployed soon to hold more Raptor 2s awaiting completion with final parts
Fig. 15 - The battery lid seals have arrived as of Monday the 28th
Fig. 16 - Raptors ready to be boxed and sent to customers
Stay tuned for the next update!
The Enertion Team